Communication is vital when dealing with people – be it staff, or your customers.
Ensure that you continually look at communication within your organisation – review it on a regular basis.
Look at how it can be better, Listen to how people communicate in your workplace and learn from what you see and hear.
Communication is the KEY to making your organisation work!
Our training will cover:
How to hold a good conversation
The art of listening
How to ask the right questions
Understanding others
Being Assertive
Confidence and self-esteem
How to deal with difficult situations
Using the correct body language
Paraphrasing and summarizing

All participants that complete the course will receive a certificate

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