You can’t avoid meeting difficult people.
Our training course can help your staff build the skills for handling these situations successfully.
We provided the knowledge and skills to become more assertive when people who might be upset, annoyed, angry or frustrated act in a manner that is not acceptable.
We will help staff understand the difference between:
Difficult people
Aggressive people
Angry people
Rude people
Upset people
Our training will help your staff deal with each of these more confidently and effectively.
We aim to help your staff become more confident and controlled when dealing with difficult situations and use the best form of communication for every situation.

All participants that complete the course will receive a certificate

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